Contact
Talk to the Wise Owl team
Real people in Franklin, Tennessee, Monday to Friday, 9 to 5 Central. Most emails that arrive by 3 PM get an answer the same day.
Gear questions
Send us your question
Tell us where you hang, how many people, the season, or your order number. The form goes to the same inbox as our email.
- Emailhello@wiseowloutfitters.com
- Phone(615) 348-7366 during business hours
- HoursMonday–Friday, 9 AM–5 PM Central
- Mail2000 Mallory Ln Ste 130, PMB 80, Franklin, TN 37067
Policies
Shipping, returns and the warranty
How fast does an order arrive?
Standard shipping takes 4 to 5 business days to the lower 48 and D.C., and up to 10 to non-contiguous states and territories. It’s free on orders over $75. Express takes 3 business days, or up to 6 outside the lower 48. Amazon fulfills every order, and anything placed after 2 PM Pacific goes out the next business day.
What if it isn’t right?
Send it back within 30 days for a full refund. The store’s refund policy keeps it short: “No questions, no hassle.” Questions about a return go to hello@wiseowloutfitters.com, the same inbox as everything else.
What does the warranty cover?
Every Wise Owl product carries a one-year warranty. To make a claim, email your order number and a short note on what went wrong to hello@wiseowloutfitters.com.
Answers
Orders and support
When can I reach Wise Owl customer support?
Monday through Friday, 9 AM to 5 PM Central. Most emails that arrive by 3 PM Central get an answer the same day. Write to hello@wiseowloutfitters.com, or call 615-348-7366 during those hours. The team works from Franklin, Tennessee, on Central time.
How do I make a warranty claim?
Email hello@wiseowloutfitters.com with your order number and a short description of the problem. Every Wise Owl product carries a one-year warranty. Claims that arrive by 3 PM Central on a weekday usually get a reply the same day.
Where is my Wise Owl order?
Amazon fulfills and ships every Wise Owl order. Standard delivery takes 4 to 5 business days and express takes 3, and an order placed after 2 PM Pacific ships the next business day. If it’s running later than that, email your order number to hello@wiseowloutfitters.com.
What is Wise Owl Outfitters’ mailing address?
2000 Mallory Ln Ste 130, PMB 80, Franklin, TN 37067. It’s a private mailbox rather than a storefront, so there is nothing to pick up there. Orders leave from Amazon’s fulfillment network, not from Franklin, which is how standard delivery stays at 4 to 5 business days.